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FQ
Find answers to frequently asked questions by other customers. However please feel free to contact us for any details.
• What products do you offer?
- We offer a range of high-quality molecular biology reagents, kits, and chemicals designed to support your research needs. All products at GreenBioGene are for research use only.
• What are your business hours?
- Our business hours are Monday to Friday, from 8:00 AM to 5:00 PM (local time). We are closed on weekends and public holidays.
• Where are you located?
- Our headquarter is located in Dubai, United Arab Emirates.
• How can I contact customer support?
- You can contact our customer support team via email at customer@greenbiogene.com or by WhatsApp at 00971 56 3000 259
• What are the key features of your product?
- Our products are designed for precision, reliability, and efficiency, meeting the highest standards for molecular biology research.
• How do I place an order?
- You can place an order through sales WhatsApp or by email.
• What payment methods do you accept?
- We accept major credit cards, PayPal, and bank transfers.
• Do you offer international shipping?
- Yes, we offer international shipping. Shipping costs and delivery times vary based on location.
• How can I track my order?
- Once your order is shipped, you will receive a tracking number via email.
• What should I do if I encounter a technical issue on your website?
- If you experience any technical issues, please contact our technical support team at customer@greenbiogene.com
• Do you have a user manual or guide?
- Yes, user manuals and guides are available for download on our product pages.
• Do you offer any discounts or promotions?
- Yes, we regularly offer discounts and promotions. Subscribe to our newsletter to stay updated.